Pocketfood Solutions Limited ("Pocketfood", “we”, “us”, “our”) provides a platform for businesses to manage employee meal planning by ordering food from nearby restaurants and scheduling deliveries (“Services”). Transparency is a core value at Pocketfood, and we are committed to informing you ("User") about how we collect, use, and share your personal information. Personal information includes data that identifies you, such as your name, email address, phone number, and business address. We recommend reading this Privacy Policy ("Policy") carefully alongside our Terms of Use to understand your rights and our responsibilities. For questions, contact us at hello@pocketfood.io
Last Updated: 15th May 2025
Notification of Changes to Privacy Policy
We review this Privacy Policy annually to ensure compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and Nigeria Data Protection Act (NDPA) 2023. As we enhance our platform, add features, or adapt to legal or technological changes, our data protection practices may evolve. Updates to this Policy will be posted on our website and mobile application, and existing Users will be notified via email or in-app prompts.
Collecting Your Personal Information
When you register for or use our Services (such as creating a business account or ordering meals), subscribe to newsletters or updates, contact us with questions, complaints, or information requests, participate in promotions or surveys, or browse and use our website or mobile application, please note that we may collect and process your information.
With your consent or as permitted by law, we may collect information from third parties, such as fraud-prevention agencies or business directories, if appropriate and legally allowed.
Understanding What You Want (Use of Cookies)
We may use cookies (small text files stored in your browser) and technologies like web beacons to enhance your experience. These tools help us:
Remember your preferences and login details;
Analyze how you use our Platform to improve functionality;
Personalize content based on your interests;
Cookies do not reveal your identity or harm your device. You can configure your browser to notify you of cookies or reject them, but this may limit Platform functionality. Persistent cookies may store your details for future visits.
Use and Analysis of Your Personal Information
We may use and analyze your information to:
Provide meal ordering and delivery Services, including listing nearby restaurants, Inform you about new features or Services (unless you opt out of marketing messages), Understand your usage to develop and personalize our offerings, Comply with applicable laws and regulations, Improve and enhance our Services, including employee meal management tools, Authenticate Users, verify identities, and ensure data credibility, Authenticate Users, verify identities, and ensure data credibility.
Prevent and detect fraud or illegal activities, Provide customer support, including responding to inquiries or complaints, Conduct surveys and research to improve Services, Fulfill legal obligations or defend our rights in legal proceedings, Process payments for Services, Address your questions or concerns about our Services, With consent, share offers from partner restaurants that may interest you, Use or disclose it as permitted by law or with your consent.
Consent
By accepting this Policy (via our Consent Form, clicking “accept” on our Platform, or using our Services), you consent to the collection and processing of your personal information (e.g., name, email, phone number, business address, order details) to provide Pocketfood Services. To withdraw consent or opt out, contact us at or complete our Data Subject Request Form. If you do not consent to data processing, you may not use our Services.
Lawful Basis for Processing Data
We process your data to fulfill our contractual obligations, such as collecting your name, business address, and phone number to complete meal orders and deliveries.
How We Collect Your Personal Information
We collect information:
Directly from you (e.g., when you register, order, or contact us).
Automatically through Platform usage (e.g., cookies, location data).
From third parties, with your authorization (e.g., updated payment or delivery details).
The Personal Information We Collect
We collect only essential information, including:
Account details:
Name, age, gender, business address, email, phone number, and, if provided, third-party details (e.g., employee information). You confirm you have consent to share third-party data, and we are not liable for breaches in this regard.
Order details:
When and where you request Services, including meal preferences and delivery history.
Device details:
Operating system, unique identifiers, mobile network, or Wi-Fi information.
Payment details:
Information from financial or third-party payment systems (e.g., credit card details).
Connections:
Details of related individuals (e.g., employees or referrals) you provide.
Social media:
Information shared via social media platforms if you interact with us.
Delivery addresses:
Business addresses for meal deliveries.
Survey responses:
Survey responses: optional demographic data (e.g., age, profession) if you participate.
Third-Party Technologies
We may include third-party products or services on our Platform, which have independent privacy policies. We are not liable for their content or practices but encourage feedback at hello@pocketfood.io. We may use platforms like LinkedIn for engagement; review their privacy policies, as their data use may differ from ours. Keep sensitive information confidential by using private communication channels.
Location Services
To use our Services, you must enable location access, which we request upon first use. You can modify settings on your device. We collect location data via IP address, GPS, or Wi-Fi metadata (e.g., MAC address, SSID, signal strength) to recommend nearby restaurants and facilitate deliveries.
Communication
Our Platform allows anonymous calls or messages to coordinate deliveries after order placement. We record these communications (voice and text) for safety, quality assurance, fraud prevention, and service improvement. By using this feature, you consent to recording and use as outlined.
Surveys
Optional surveys may collect demographic data (e.g., age, profession) or feedback on Service usage. Participation implies consent to data use per this Policy.
Disclosures of Your Personal Information
We do not sell or rent your information. We may disclose it to:
Group companies or subsidiaries, Partners or vendors supporting Service delivery (e.g., restaurants, Riders), Service providers acting on our behalf, Credit reference or fraud-prevention agencies, where applicable, Debt collection agencies, Law enforcement or regulatory bodies, if required or permitted by law, Investors or auditors, For order processing, delivery, or fraud prevention.
We ensure third parties use your information only as authorized and in compliance with data protection laws, using appropriate confidentiality agreements where feasible.
Update your privacy settings in the Pocketfood mobile application when logged in.
Disclaimer
Pocketfood has no formal relationship with restaurants listed on our Platform. We are responsible only for ordering and delivering meals to your provided address upon payment confirmation. We are not liable for inaccurate restaurant representations or meal quality.
Storage and Security
We use physical, technical, and administrative measures to protect your information against loss, misuse, or unauthorized access. Personal information is stored on secure servers in Ireland, managed by our entities or service providers, with encryption and data isolation. Access is limited to authorized personnel. Our website uses Secure Sockets Layer (SSL) for secure data transmission, indicated by “https://” and a padlock in the URL bar. We never request sensitive information via unsolicited communication. You are responsible for securing your account details, and we are not liable for unauthorized access beyond our control.
Retention Period
Per NDPR 2019, we retain personal information:
For seven (7) years after your last active Platform use.
Until evidence of death is provided by a relative, after which data is deleted.
Immediately upon User request, unless statutory provisions require retention or the User is under investigation.
Direct Marketing
With your consent, we may send marketing communications (e.g., restaurant offers) via email, SMS, or other channels. Opt out by clicking “Unsubscribe” in messages or emailing [insert email address]. Non-promotional messages (e.g., order confirmations) may still be sent.
Links to Other Websites
Our Platform may link to third-party websites for convenience. We do not endorse or control these sites and are not liable for their content or privacy practices. Review their policies before sharing information.
Access and Corrections to Personal Information
You have the right to access, correct, amend, delete, or object to the processing of your personal information.
You may request:
Confirmation of data we hold, Access to your data, per applicable laws, Corrections or updates to your data, Anonymization or deletion of unnecessary data, Data portability to another provider in a machine-readable format, Deletion of data (unless required for legal obligations), Revocation of consent for data use.
Submit requests via hello@pocketfood.io or our Data Subject Request Form, with identification for verification. We will respond promptly, explaining any inability to comply due to legal restrictions. Provided data may be redacted for third-party privacy or confidentiality. You must keep such data confidential and not share it publicly without our consent.
Delete your account via the Pocketfood application; data will be retained per our Retention Policy.
We may retain data if:
There are unresolved account issues (e.g., disputes).
Required by law.
Necessary for legitimate interests (e.g., fraud prevention).
When data is no longer needed, we will delete or de-identify it.
Governing Law
This Policy complies with NDPR 2019, NDPA 2023, and applicable Nigerian data protection laws. Any conflicting provisions are subject to overriding laws. This Policy is governed by the laws of the Federal Republic of Nigeria and applies to all Users and individuals submitting information to Pocketfood.
Privacy Policy
For Businesses, Employees & Vendors
Fresh
Verified Local Vendors
Flexible Pricing
Employee Wellness
Automated Orders
Fresh
Verified Local Vendors
Flexible Pricing
Employee Wellness
Automated Orders
Pocketfood Solutions Limited ("Pocketfood", “we”, “us”, “our”) provides a platform for businesses to manage employee meal planning by ordering food from nearby restaurants and scheduling deliveries (“Services”). Transparency is a core value at Pocketfood, and we are committed to informing you ("User") about how we collect, use, and share your personal information. Personal information includes data that identifies you, such as your name, email address, phone number, and business address. We recommend reading this Privacy Policy ("Policy") carefully alongside our Terms of Use to understand your rights and our responsibilities. For questions, contact us at hello@pocketfood.io
Last Updated: 15th May 2025
Notification of Changes to Privacy Policy
We review this Privacy Policy annually to ensure compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and Nigeria Data Protection Act (NDPA) 2023. As we enhance our platform, add features, or adapt to legal or technological changes, our data protection practices may evolve. Updates to this Policy will be posted on our website and mobile application, and existing Users will be notified via email or in-app prompts.
Collecting Your Personal Information
When you register for or use our Services (such as creating a business account or ordering meals), subscribe to newsletters or updates, contact us with questions, complaints, or information requests, participate in promotions or surveys, or browse and use our website or mobile application, please note that we may collect and process your information.
With your consent or as permitted by law, we may collect information from third parties, such as fraud-prevention agencies or business directories, if appropriate and legally allowed.
Understanding What You Want (Use of Cookies)
We may use cookies (small text files stored in your browser) and technologies like web beacons to enhance your experience. These tools help us:
Remember your preferences and login details;
Analyze how you use our Platform to improve functionality;
Personalize content based on your interests;
Cookies do not reveal your identity or harm your device. You can configure your browser to notify you of cookies or reject them, but this may limit Platform functionality. Persistent cookies may store your details for future visits.
Use and Analysis of Your Personal Information
We may use and analyze your information to:
Provide meal ordering and delivery Services, including listing nearby restaurants, Inform you about new features or Services (unless you opt out of marketing messages), Understand your usage to develop and personalize our offerings, Comply with applicable laws and regulations, Improve and enhance our Services, including employee meal management tools, Authenticate Users, verify identities, and ensure data credibility, Authenticate Users, verify identities, and ensure data credibility.
Prevent and detect fraud or illegal activities, Provide customer support, including responding to inquiries or complaints, Conduct surveys and research to improve Services, Fulfill legal obligations or defend our rights in legal proceedings, Process payments for Services, Address your questions or concerns about our Services, With consent, share offers from partner restaurants that may interest you, Use or disclose it as permitted by law or with your consent.
Consent
By accepting this Policy (via our Consent Form, clicking “accept” on our Platform, or using our Services), you consent to the collection and processing of your personal information (e.g., name, email, phone number, business address, order details) to provide Pocketfood Services. To withdraw consent or opt out, contact us at or complete our Data Subject Request Form. If you do not consent to data processing, you may not use our Services.
Lawful Basis for Processing Data
We process your data to fulfill our contractual obligations, such as collecting your name, business address, and phone number to complete meal orders and deliveries.
How We Collect Your Personal Information
We collect information:
Directly from you (e.g., when you register, order, or contact us).
Automatically through Platform usage (e.g., cookies, location data).
From third parties, with your authorization (e.g., updated payment or delivery details).
The Personal Information We Collect
We collect only essential information, including:
Account details:
Name, age, gender, business address, email, phone number, and, if provided, third-party details (e.g., employee information). You confirm you have consent to share third-party data, and we are not liable for breaches in this regard.
Order details:
When and where you request Services, including meal preferences and delivery history.
Device details:
Operating system, unique identifiers, mobile network, or Wi-Fi information.
Payment details:
Information from financial or third-party payment systems (e.g., credit card details).
Connections:
Details of related individuals (e.g., employees or referrals) you provide.
Social media:
Information shared via social media platforms if you interact with us.
Delivery addresses:
Business addresses for meal deliveries.
Survey responses:
Survey responses: optional demographic data (e.g., age, profession) if you participate.
Third-Party Technologies
We may include third-party products or services on our Platform, which have independent privacy policies. We are not liable for their content or practices but encourage feedback at hello@pocketfood.io. We may use platforms like LinkedIn for engagement; review their privacy policies, as their data use may differ from ours. Keep sensitive information confidential by using private communication channels.
Location Services
To use our Services, you must enable location access, which we request upon first use. You can modify settings on your device. We collect location data via IP address, GPS, or Wi-Fi metadata (e.g., MAC address, SSID, signal strength) to recommend nearby restaurants and facilitate deliveries.
Communication
Our Platform allows anonymous calls or messages to coordinate deliveries after order placement. We record these communications (voice and text) for safety, quality assurance, fraud prevention, and service improvement. By using this feature, you consent to recording and use as outlined.
Surveys
Optional surveys may collect demographic data (e.g., age, profession) or feedback on Service usage. Participation implies consent to data use per this Policy.
Disclosures of Your Personal Information
We do not sell or rent your information. We may disclose it to:
Group companies or subsidiaries, Partners or vendors supporting Service delivery (e.g., restaurants, Riders), Service providers acting on our behalf, Credit reference or fraud-prevention agencies, where applicable, Debt collection agencies, Law enforcement or regulatory bodies, if required or permitted by law, Investors or auditors, For order processing, delivery, or fraud prevention.
We ensure third parties use your information only as authorized and in compliance with data protection laws, using appropriate confidentiality agreements where feasible.
Update your privacy settings in the Pocketfood mobile application when logged in.
Disclaimer
Pocketfood has no formal relationship with restaurants listed on our Platform. We are responsible only for ordering and delivering meals to your provided address upon payment confirmation. We are not liable for inaccurate restaurant representations or meal quality.
Storage and Security
We use physical, technical, and administrative measures to protect your information against loss, misuse, or unauthorized access. Personal information is stored on secure servers in Ireland, managed by our entities or service providers, with encryption and data isolation. Access is limited to authorized personnel. Our website uses Secure Sockets Layer (SSL) for secure data transmission, indicated by “https://” and a padlock in the URL bar. We never request sensitive information via unsolicited communication. You are responsible for securing your account details, and we are not liable for unauthorized access beyond our control.
Retention Period
Per NDPR 2019, we retain personal information:
For seven (7) years after your last active Platform use.
Until evidence of death is provided by a relative, after which data is deleted.
Immediately upon User request, unless statutory provisions require retention or the User is under investigation.
Direct Marketing
With your consent, we may send marketing communications (e.g., restaurant offers) via email, SMS, or other channels. Opt out by clicking “Unsubscribe” in messages or emailing [insert email address]. Non-promotional messages (e.g., order confirmations) may still be sent.
Links to Other Websites
Our Platform may link to third-party websites for convenience. We do not endorse or control these sites and are not liable for their content or privacy practices. Review their policies before sharing information.
Access and Corrections to Personal Information
You have the right to access, correct, amend, delete, or object to the processing of your personal information.
You may request:
Confirmation of data we hold, Access to your data, per applicable laws, Corrections or updates to your data, Anonymization or deletion of unnecessary data, Data portability to another provider in a machine-readable format, Deletion of data (unless required for legal obligations), Revocation of consent for data use.
Submit requests via hello@pocketfood.io or our Data Subject Request Form, with identification for verification. We will respond promptly, explaining any inability to comply due to legal restrictions. Provided data may be redacted for third-party privacy or confidentiality. You must keep such data confidential and not share it publicly without our consent.
Delete your account via the Pocketfood application; data will be retained per our Retention Policy.
We may retain data if:
There are unresolved account issues (e.g., disputes).
Required by law.
Necessary for legitimate interests (e.g., fraud prevention).
When data is no longer needed, we will delete or de-identify it.
Governing Law
This Policy complies with NDPR 2019, NDPA 2023, and applicable Nigerian data protection laws. Any conflicting provisions are subject to overriding laws. This Policy is governed by the laws of the Federal Republic of Nigeria and applies to all Users and individuals submitting information to Pocketfood.
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